Refund policy
Refund Policy
Last Updated: 02/14/2024
At Fedochishop, we want you to be completely satisfied with your purchase. If you are not happy, you can request a return or refund under the conditions outlined below.
1. Return and Refund Conditions
- Return requests must be made within 30 days of receiving your order.
- The item must be unused, undamaged, and returned in its original packaging with all tags attached.
- Certain items, such as sale items, gift cards, and personalized products, are not eligible for return or refund.
2. Return Procedure
- Contact our customer service at support@fedochishop.com, providing your order number and the reason for the return.
- Once your request is approved, we will send you return instructions.
- After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund OKAY.
3. Refunds
- Once your return is approved, the refund will be processed to your original payment method within 5 to 10 business days.
- Original shipping costs are non-refundable.
- If you haven’t received your refund yet, please check your bank account or contact your bank before reaching out to us.
4. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with supporting photos. We will offer a replacement or refund at no additional cost.
5. Return Shipping Costs
- Return shipping costs are the responsibility of the customer, except in cases where we made an error or the item is defective.
- We recommend using a tracked shipping service, as we cannot guarantee the receipt of returned items.
6. Order Cancellations
- You may cancel your order within 12 hours of purchase for a full refund.
- After this timeframe, if your order has already been processed, it must be returned upon receipt in accordance with our return policy.
For any questions, please contact us at support@fedochishop.com.
